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FREE U.S. + CANADA SHIPPING ON ORDERS OVER $60

FAQs

Got a question? We want to help!

Take a look at some frequently asked questions.

products

ARE ALL ITEMS USUALLY RESTOCKED?

Items are not guaranteed to be restocked so we suggest to buy all of the items that you love before they sell out!

ORDERS ISSUES

WHAT IF THE ITEM I RECEIVED IS FAULTY OR DAMAGED?

We inspect all items before they are dispatched and work hard to try and make sure all items are sold at a high quality. However if you have a concern with a faulty or damaged item, please email us at hello@golagal.com so we can urgently review the matter for you.

CAN I CANCEL OR CHANGE MY ORDER?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through here: https://golagal.com/a/returns

DELIVERY

WHERE DO YOU SHIP?

We ship within the United States and Canada.

HOW MUCH DOES SHIPPING COST?

We offer free shipping within the United States and Canada on all orders over $60. Purchases under $59 have a flat rate shipping rate of $4.99.

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

Domestic orders can take approximately 3-4 BUSINESS DAYS to be processed and shipped. HOLIDAYS EXCLUDED: Please read below. ORDERS PLACED DURING THE HOLIDAYS CAN TAKE APPROXIMATELY 6 BUSINESS DAYS TO PROCESS AND SHIP DUE TO A HIGH VOLUME OF ORDERS. OUR TEAM WILL CONTINUE TO DO OUR BEST TO ENSURE YOUR PACKAGE IS SHIPPED AS PROMPTLY AS POSSIBLE. ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING INFORMATION.

HAS MY ORDER BEEN SHIPPED YET?

Once we have shipped your order, we will send you a tracking number so that you will be able to track the progress of your order.

RETURNS

WHAT IS YOUR RETURN POLICY?

We happily accept returns within 14 days! Full priced items can be returned for an exchange or refund. For sale and promotional items, we offer exchange only. Return requirements: Within 14 days of receipt of your shipment. In original condition which means: unwashed, unworn, altered, damaged, and free of any stains, odors, or distinct smells including perfumes. All tags must be attached when returned. In the original packaging Review our entire Return Policy here: https://golagal.com/a/returns

HOW DO I RETURN/EXCHANGE MY ORDER?

Start Here: https://golagal.com/a/returns

YOUR RETURN POLICY SAYS 14 DAYS, BUT IS THAT FROM THE DATE I PLACE MY ORDER OR THE DAY I RECEIVE MY PACKAGE?

The 14-day period begins from the date of delivery (the day you receive your package).

MISC

HOW CAN I BE A MODEL FOR GOLA GAL?

We love new faces for our brand. Email 3 images of yourself in activewear attire (sports bra and workout leggings), with your height, weight, bust, waist, hip, and shoe size. Include “Model Submission” in the subject line. If we are interested in moving forward we will contact you.
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